Accessibility Statement

At Five Below, we believe that everyone deserves to enjoy our trendy, fun, and affordable finds—whether shopping online at fivebelowdeals.com or in our stores. We are committed to making our website and services accessible to all users, including those with disabilities, and strive to meet recognized accessibility standards to ensure an inclusive shopping experience for everyone.

Our Accessibility Commitment

We embrace the principle that accessibility is an ongoing journey. Our team works diligently to design and maintain fivebelowdeals.com in a way that is usable by people with a wide range of abilities, including visual, auditory, motor, and cognitive disabilities. We aim to create an experience where every user can easily browse our $1-$5 treasures and exclusive picks above $5, place orders, track shipments, and access customer support without barriers.

Accessibility Standards We Follow

To guide our accessibility efforts, we reference the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA—an internationally recognized set of standards developed to make web content more accessible. These guidelines cover key areas such as:
  • Perceivability: Ensuring content is available to the senses (e.g., providing text alternatives for images, captions for videos, and readable text with sufficient color contrast).
  • Operability: Making navigation and interaction intuitive (e.g., supporting keyboard navigation, allowing enough time for users to read content, and providing clear navigation paths).
  • Understandability: Keeping content and interface consistent and predictable (e.g., using clear language, avoiding jargon, and providing feedback for user actions like order submissions).
  • Robustness: Ensuring compatibility with assistive technologies (e.g., screen readers, magnifiers, and alternative input devices) commonly used by people with disabilities.

Accessibility Features on Our Website

We have implemented a range of features to enhance accessibility on fivebelowdeals.com, including but not limited to:
  1. Keyboard Navigation: All interactive elements (product links, checkout buttons, search bars, and menu items) can be accessed and operated using a standard keyboard, no mouse required.
  2. Screen Reader Compatibility: Website content is structured with proper HTML tags (headings, lists, and alt text) to ensure compatibility with popular screen readers like JAWS, NVDA, and VoiceOver.
  3. Text Customization: Users can adjust text size through browser settings without losing content or functionality, making it easier to read product descriptions and policy details.
  4. Color Contrast: We maintain sufficient contrast between text and background colors to ensure readability, including for users with color vision deficiencies.
  5. Clear Navigation: Our website uses consistent menus, breadcrumbs, and descriptive link text to help users find what they need—whether browsing $1 toys, trendy accessories, or tracking an order (processed in 1-3 days, delivered in 6-12 days).
  6. Accessible Forms: Checkout forms and account registration fields include clear labels and error messages, making it easy to complete purchases or manage accounts.

Assistance for Users with Disabilities

If you encounter any accessibility barriers while using fivebelowdeals.com—such as difficulty navigating, reading content, or completing an order—please contact our customer support team. We are here to help and will work with you to address the issue promptly.
For in-store accessibility needs, our store staff are trained to assist with requests such as retrieving items, providing product information in alternative formats, or helping with checkout.

How to Contact Us

If you need accessibility assistance, have feedback on our accessibility efforts, or want to report a barrier, please reach out via one of the following channels:
  • Email: service@fivebelowdeals.com (Please include "Accessibility Assistance" in the subject line for faster response.)
  • Physical Address: Five Below, 32034 Mattson Street, Cookeville Tennessee 38501, United States (For formal written requests or correspondence.)
  • Website: Visit fivebelowdeals.com and navigate to the "Help Center" to submit an accessibility-related inquiry.
Our customer support team responds to accessibility requests within 1-2 business days and will work with you to find a solution—whether that’s providing product details over the phone, assisting with a return (60-day return policy), or escalating technical barriers to our web development team.

Ongoing Accessibility Efforts

Accessibility is not a one-time achievement. We regularly review and update our website to address new barriers, incorporate feedback from users with disabilities, and stay current with evolving accessibility standards. Our web development and customer service teams receive regular training on accessibility best practices to ensure our commitment is reflected in every aspect of our service.
We value your feedback as it helps us improve. If you have suggestions on how we can make fivebelowdeals.com more accessible, please don’t hesitate to contact us. Thank you for choosing Five Below—we’re proud to serve you and strive to make every shopping experience fun, affordable, and inclusive.