Refund Policy

1. Refund Eligibility

• Timeframe: Initiate the return within 60 days of delivery (tracked via your order’s delivery confirmation email).
• Item Condition: Products must be unused, undamaged, and in their original state:
  • No signs of use, wear, or alteration (e.g., unwashed apparel, unopened toys, intact product tags).
  • All original packaging, accessories (e.g., straps, batteries, care guides), and labels are complete and unaltered.
  • No physical damage (scratches, stains, tears) from handling, misuse, or improper storage.
• Proof of Purchase: A valid order number (found in confirmation emails) or receipt is required for all refund requests.
• Customized Items: Only eligible for a refund if the customization contains an error from Five Below (e.g., incorrect print, wrong size engraving)—we cannot refund changes of mind for personalized products.

2. How to Start a Return (3 Simple Steps)

1. Request a Return Authorization (RA) Number: Email our team at service@fivebelowdeals.com with your order number, product name (e.g., “Trendy Tie-Dye Tank Top, Size L”), and reason for return. For defective items, attach 1-2 clear photos of the issue (e.g., broken zipper, faulty electronics) to speed up review.
2. Get Approved: We’ll respond within 1-2 business days with your RA number and return instructions. If the issue is our mistake (e.g., wrong item shipped, manufacturing defect), we’ll provide a pre-paid shipping label—no cost to you. For change-of-mind returns, you cover return shipping (we never charge restocking fees).
3. Ship It Back: Package the item securely (use original packaging if possible) to avoid damage in transit. Write your RA number clearly on the outside of the box, and send it to:
   
   
   Five Below Returns Department
   
   
   32034 Mattson Street
   
   
   Cookeville Tennessee 38501
   
   
   United States
   
   
   We recommend using a trackable shipping service—we aren’t liable for lost or damaged return shipments.

3. Refund Processing

• Inspection: We review and inspect returned items within 3-5 business days of receipt to confirm eligibility and condition.
• Refund Timeline: Approved refunds are issued within 5-10 days (faster for digital payment methods like PayPal or credit cards).
• Refund Details:
  • Refunds are credited back to your original payment method (no mandatory store credit unless you request it).
  • All refunds are processed in United States Dollars (USD), matching your original purchase currency.
  • Partial Refunds: Offered only for multi-item orders where a single product is defective or incorrect—we’ll refund the individual item’s price.

4. Non-Refundable Items

• Items returned without a valid RA number (we cannot track unlabeled packages).
• Used, worn, or altered products (e.g., washed clothing, opened beauty items, played-with toys).
• Items with missing accessories, damaged packaging, or altered serial numbers.
• Customized products with customer-approved designs (e.g., personalized phone cases, engraved keychains).
• Gift cards or store credit (non-refundable and non-transferable).
• Products purchased from third-party retailers (return these directly to the seller).

5. Refund Denial Appeals

• Email service@fivebelowdeals.com with your RA number, a detailed explanation of your appeal, and any additional evidence (e.g., photos of unused packaging, proof of manufacturing defects).
• Our team reviews appeals within 3 business days and provides a final decision—we prioritize transparency in our reasoning.

6. Our Refund Promise

• We’re upfront about eligibility (no hidden rules for our $1–$5 finds or exclusive picks).
• We communicate every step (you’ll receive emails when we receive your return, complete inspection, and issue your refund).
• We uphold quality: All eligible returned items are inspected to ensure they’re fully functional and ready for other shoppers to enjoy.