Terms of Use

Using Five Below’s website (fivebelowdeals.com), in-store services, and online platforms means joining our community of shoppers who love trendy, fun finds at unbeatable prices ($1–$5, plus exclusive picks above $5). Below are clear, fair terms that outline your rights and responsibilities—aligned with our mission to make shopping joyful, accessible, and hassle-free for everyone.

1. What These Terms Cover

These Terms of Use apply to your access and use of all Five Below services: our official website, mobile app (if applicable), in-store interactions, online accounts, and customer support channels. For purchases, these terms work alongside our Terms of Purchase—if there’s a conflict, the Terms of Purchase govern your order, while these rules cover how you use our platform and services.

2. Who Can Use Our Services

To create an account or use our services, you must be at least 18 years old (or have legal capacity to agree to these terms). By using our services, you confirm you meet this requirement and will provide truthful, accurate information when interacting with us (e.g., account setup, checkout, support inquiries).

3. Account Responsibilities

Your Five Below account is your personal access to our services—here’s what we expect:
  • Keep info up-to-date: Provide real, complete details (name, email, contact info) when creating an account, and update it if it changes. We use this to send order updates (1–3 days processing, 6–12 days delivery), return confirmations, and support responses.
  • Protect your credentials: Keep your username and password private. Never share your account with others, and notify us immediately at service@fivebelowdeals.com if you suspect unauthorized access (e.g., unknown logins, unrecognized orders). We aren’t liable for losses from stolen account info.
  • Personal, non-commercial use: Your account is for buying and using products for personal or household use—no reselling, distributing, or using for commercial purposes (e.g., bulk purchasing to resell items for profit). We reserve the right to suspend/terminate accounts used for abuse.

4. Website & Platform Use Rules

4.1 Permitted Use

  • Browse products (trendy accessories, toys, home decor, etc.), check details (price, size, availability), place orders, manage your account, and access support resources.
  • Share feedback or engage with our content (if available) in a respectful, constructive way (e.g., product reviews, social media interactions).

4.2 Prohibited Activities

We enforce these rules to keep our platform safe and fair for all users:
  • No illegal or fraudulent use (e.g., fake orders, stolen payment info, counterfeiting our products or branding).
  • No technical interference (e.g., hacking the website, introducing malware, scraping product data/images without permission, or disrupting site functionality).
  • No copyright/trademark violations (e.g., copying our product photos, using the Five Below logo without approval, or reposting content for commercial gain).
  • No harmful content (e.g., posting false claims about products, sharing unsafe usage methods, spamming other users or support channels).
  • No misuse of services (e.g., creating multiple accounts to exploit free shipping, manipulating return policies for repeated product swaps, or abusing discount offers).

5. Product Use Guidelines

Five Below products are designed for safe, personal use—follow these guidelines to protect yourself and others:
  • Follow instructions: Read all product labels, care guides, and safety warnings (e.g., for toys, electronics, or home goods) to avoid injury or damage. Failure to do so may void any applicable product guarantees.
  • Intended use only: Use products for their stated purpose (e.g., home decor for display, toys for age-appropriate play). Don’t modify products for unapproved use (e.g., using decorative items as tools, altering electronics).
  • Report defects: If you find a manufacturing defect (e.g., broken parts, faulty functionality) or safety issue, stop using the product and email service@fivebelowdeals.com with your order number and photos/details. We’ll resolve it promptly (e.g., replacement or refund per our return policy).

6. Intellectual Property

All content and assets related to Five Below are our property (or licensed to us):
  • Product designs, branding (Five Below name, logo, slogans like “hot stuff. cool prices.”), and packaging.
  • Website content (text, photos, videos, product descriptions, and promotional materials).
  • Copyrights and trademarks for all original content and brand elements.
You may not use, copy, distribute, sell, or modify any of this intellectual property without our written permission. This includes reposting product images for commercial use, copying website layouts, or using our branding to mislead others.

7. Service & Product Guarantees

  • Our services and products are provided “as is” and “as available”—we don’t make implied warranties (e.g., that the website will never crash, or that products will last beyond normal wear and tear).
  • We strive for accuracy in product descriptions, but minor variations may occur due to manufacturing, photography lighting, or seasonal updates—this doesn’t qualify as a defect.
  • For product-specific guarantees, refer to our product labels, Help Center, or Terms of Purchase—we stand behind craftsmanship but not normal wear and tear, improper use, or damage from accidents.

8. Liability Limits

To the fullest extent allowed by applicable rules, we aren’t liable for:
  • Indirect damages (e.g., inconvenience from delayed deliveries, disappointment with product style, or lost profits from missed events).
  • Damages from your violation of these terms (e.g., account suspension from unauthorized reselling, injury from improper product use).
  • Damages from third-party issues (e.g., payment processor errors, carrier lost packages, or network service disruptions affecting website access).
Our total liability for any claim related to your order or service use will never exceed the amount you paid for the specific product or service in question.

9. Terms Updates

We may update these Terms of Use to reflect changes in our services, products, or industry standards (e.g., new website features, promotional programs). When we make material updates:
  • We’ll post the revised terms on fivebelowdeals.com with a clear notice.
  • We’ll email your account’s registered address (if you have an account) to inform you of key changes.
Your continued use of our services after the update means you agree to the new terms. We recommend checking back periodically for changes.

10. Termination of Access

We may suspend or terminate your access to our website, account, or services at any time (with or without notice) if you violate these terms (e.g., account abuse, product misuse, fraudulent activity, or copyright violations). You can also close your account anytime by emailing service@fivebelowdeals.com.
Upon termination, your right to use our services ends immediately. We may retain certain data (e.g., order records for 60-day returns, security logs for fraud prevention) as required by business needs.

11. Contact Us for Clarification

If you have questions, concerns, or need help understanding these terms, reach out:
  • Email: service@fivebelowdeals.com (include “Terms of Use Inquiry” in the subject line; response time: 1–2 business days).
  • Physical Address: Five Below, 32034 Mattson Street, Cookeville Tennessee 38501, United States (for formal correspondence).
  • Website: fivebelowdeals.com (visit our Help Center for additional FAQs on account use and service rules).