Privacy Policy

At Five Below, we take your privacy as seriously as we take delivering unbeatable value and fun. We’re dedicated to protecting the personal information you share with us through our website (fivebelowdeals.com), in-store interactions, and customer support channels. Below is a clear, structured overview of our privacy practices—designed to keep you informed and in control, aligned with our mission to make shopping joyful and transparent.

1. Information We Collect

We collect two types of information to deliver personalized, seamless shopping experiences while safeguarding your privacy:

1.1 Personal Information You Voluntarily Share

This includes details you provide when engaging with our services:
  • Account and contact information: Name, email address (e.g., for communications to service@fivebelowdeals.com), phone number, and physical address (including shipping/billing addresses and our return address: 32034 Mattson Street, Cookeville Tennessee 38501, United States).
  • Order and payment details: Purchase history (trendy accessories, toys, home decor, etc.), payment method information (processed securely via third-party providers), and order preferences.
  • Shopping preferences: Information you share when customizing your experience (e.g., favorite product categories, size preferences, or communication opt-ins for deal alerts).
  • In-store and support interactions: Details shared with staff during in-store visits or when contacting customer support (e.g., return reasons, product questions, or feedback).

1.2 Non-Personal & Automatically Collected Information

This data does not identify you individually and helps us improve our services:
  • Technical and browsing data: Device type, browser version, IP address, pages visited (e.g., “$1–$5 toys” or “seasonal finds”), website navigation patterns, and session duration.
  • Usage data: How you interact with our website (e.g., product clicks, search queries, and cart activity) and app (if applicable).
  • Aggregated data: Trends in shopping behavior (e.g., popular products, peak browsing times) and service performance metrics (e.g., shipping timeline efficiency).

2. How We Use Your Information

We only use your information to enhance your shopping experience and fulfill our core mission:
  • Process and fulfill orders: From order confirmation to shipping (1–3 business days processing, 6–12 days delivery) and post-purchase support (e.g., 60-day return requests, 5–10 day refund processing).
  • Personalize your experience: Recommend trendy products, exclusive deals, and seasonal finds based on your browsing and purchase history.
  • Provide customer support: Respond to inquiries via service@fivebelowdeals.com, resolve issues (e.g., order tracking, returns), and offer assistance with product questions.
  • Improve products and services: Use non-personal, aggregated data to refine our product selection, optimize website navigation, and enhance in-store and online shopping experiences.
  • Communicate with you: Send order updates, delivery notifications, deal alerts (if you opt in), and important service announcements (e.g., policy updates).
  • Protect security: Verify your identity, prevent fraudulent transactions, and secure your account and personal data.

3. How We Share Your Information

We never sell your personal information to third parties for marketing purposes. We only share data with trusted partners who help us deliver our services, and these partners are legally bound to protect your privacy:
  • Payment processors: Securely handle payment transactions (we do not store full credit card numbers or sensitive payment data).
  • Shipping and logistics providers: Receive your shipping address to deliver orders (aligned with our 1–3 day processing and 6–12 day delivery timelines) and process returns sent to 32034 Mattson Street, Cookeville Tennessee 38501, United States.
  • Service and technology providers: Third-party platforms that assist with website functionality, data analytics, and customer support (access limited to data necessary for service delivery).
  • Your consent: We may share information with third parties if you explicitly authorize it (e.g., sharing order details with a gift recipient).
We may disclose information if required to comply with legal obligations, protect our rights, or ensure the safety of our customers or the public (a rare measure used only when necessary).

4. How We Protect Your Information

We use industry-leading security measures to safeguard your data:
  • Encryption: SSL/TLS encryption for data transmitted through our website (e.g., payment details, account information) and secure storage for personal data.
  • Access controls: Strict permission protocols for authorized team members, with limited access to personal information (only for order processing, support, or security purposes).
  • Regular security audits: Routine testing of our website, systems, and processes to identify and address potential vulnerabilities.
  • Secure payment processing: Partnerships with trusted payment providers that adhere to global security standards (e.g., PCI DSS).
While no security system is impenetrable, we take every reasonable step to protect your information and will notify you promptly if a data breach occurs that may affect your privacy.

5. Your Rights Over Your Information

You have full control over your personal information:
  • Access: Request a copy of the personal data we hold about you (e.g., order history, account details).
  • Correction: Update inaccurate or incomplete information (e.g., a changed shipping address or email).
  • Deletion: Request the removal of your personal data (we may retain some information for legal or business needs, such as order records for returns).
  • Opt-out: Unsubscribe from marketing communications (e.g., deal alerts) via your account settings or by contacting service@fivebelowdeals.com.
  • Account control: Delete your online account at any time, which will stop further collection of your data (subject to retained records as noted above).
To exercise these rights, email our team at service@fivebelowdeals.com with your request and proof of identity (e.g., registered email address or order number). We will respond within 1–2 business days.

6. Cookies and Similar Tools

We use cookies (small text files stored on your device) to improve your website experience:
  • Functionality: Remember your account preferences, saved shipping addresses, and items in your cart (e.g., $5 home decor pieces or trendy accessories).
  • Analytics: Track website usage to optimize content, improve navigation, and understand shopping trends.
  • Personalization: Deliver tailored product recommendations and deal alerts based on your browsing behavior.
You can manage cookie settings in your browser (disable non-essential cookies), but this may limit certain website features (e.g., saved cart items or personalized recommendations).

7. Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, reach out to us:
  • Email: service@fivebelowdeals.com (include “Privacy Inquiry” in the subject line for faster assistance).
  • Physical Address: Five Below, 32034 Mattson Street, Cookeville Tennessee 38501, United States (for formal correspondence).
  • Website: fivebelowdeals.com (visit our Help Center for additional privacy FAQs and shopping resources).
We may update this Privacy Policy periodically to reflect changes in our services or practices. Updates will be posted on this page, and your continued use of our website constitutes acceptance of the revised policy.