Order Info

We process all orders promptly to get your trendy, affordable finds to you as soon as possible. After your payment is confirmed, we will prepare, inspect, and pack your order within 1-3 business days. Once shipped, you will receive a shipment confirmation email with a tracking number and carrier link, allowing you to monitor the delivery progress in real time. All orders qualify for free standard shipping, and the estimated delivery time after shipment is 6-12 days. Please note that shipping timelines are for reference only and may be slightly affected by peak shopping seasons or unforeseen logistics factors.

Due to our fast order processing speed, order modifications (including changes to product size, color, quantity, or shipping address) can only be requested within 24 hours of placing the order. To modify your order, please send an email to our customer service team at service@fivebelowdeals.com immediately. In the email, please include your 8-digit order number, the specific modification content, and your registered email address or phone number for identity verification. Our team will respond to you within 1-2 business days to confirm whether the modification is successful. Please note that if your order has already entered the processing stage (usually 1 business day after payment confirmation), we will not be able to modify it, and you can refer to our return policy (60-day return period) for subsequent handling if needed.

If you need to cancel your order, please do so as soon as possible. Orders can be canceled free of charge only if they have not entered the processing stage. To cancel, please send an email to service@fivebelowdeals.com with the subject line "Order Cancellation Request". The email must include your 8-digit order number, registered email address, and the reason for cancellation. Our team will verify the order status and reply to you within 1-2 business days to confirm the cancellation result. If the cancellation is successful, the refund will be processed within 5-10 days and credited back to your original payment method (all refunds are in USD). If your order has already been shipped, it cannot be canceled, and you can follow the return process after receiving the package. For more order-related questions, please contact us via email: service@fivebelowdeals.com or visit our official website fivebelowdeals.com to check the Help Center. Our physical address is Five Below, 32034 Mattson Street, Cookeville Tennessee 38501, United States.