Contact Us

1. Core Contact Channels

Email Support (Our Go-To for Most Inquiries)

• Official Email: service@fivebelowdeals.com
• Response Time: 1–2 business days (standard questions); 24 hours for urgent requests (mark subject line “URGENT” for issues like missing orders or defective products).
• Pro Tips for Fast Help:
  • Include your 8-digit order number (found in confirmation emails) for questions about shipping (6–12 day delivery) or refunds (5–10 day processing).
  • Specify product details (e.g., “Neon Fidget Toy” or “Trendy Graphic Tee, Size M”) and your issue (e.g., “wrong size shipped” or “package marked delivered but missing”).
  • Attach photos (e.g., damaged item, order confirmation) for quicker resolution—cuts down follow-up questions.

Physical Address (Returns & Formal Correspondence)

• Five Below Customer Service / Returns Department
  
  
  32034 Mattson Street
  
  
  Cookeville Tennessee 38501
  
  
  United States
• How to Use:
  • Ship returns here (must first get a Return Authorization (RA) number via email—write it clearly on the package to avoid delays).
  • Send formal feedback, legal inquiries, or written correspondence (we respond to mailed requests within 5–7 business days).

Self-Service Resources (24/7 for On-the-Go Help)

• Help Center: Visit fivebelowdeals.com/help for FAQs on order tracking, 60-day return policy, free shipping (no minimum purchase), and product availability.
• Order Tracker: Enter your order number and email on fivebelowdeals.com to check real-time shipping status (updated after 1–3 business days of processing).
• Product Guides: Find tips on product care, sizing, and trending picks directly on product pages or our blog.

2. Scenario-Based Support Guide

Pre-Purchase: Find Your Next Favorite Deal

• What to Ask: “Is this toy safe for toddlers?” “Do you restock seasonal decor?” “What’s the material of this $5 backpack?”
• Best Channel: Email or Help Center—include product name/link for personalized recommendations.

Order & Shipping Help

• What to Ask: “Where’s my order?” “Can I change my shipping address?” “My package was damaged in transit.”
• Best Channel: Email (include order/tracking number) or Order Tracker—address changes must be requested within 24 hours of ordering (we process orders in 1–3 business days).

Returns & Refunds

• What to Ask: “How do I return an unused tee?” “When will my refund post?” “Can I exchange a defective item?”
• Best Channel: Email (request an RA number first)—refunds are processed within 5–10 days of return inspection, and we cover return shipping if the issue is our mistake (e.g., wrong item, defect).

Account & Payment Issues

• What to Ask: “Why won’t my payment go through?” “How do I update my account email?” “I forgot my password.”
• Best Channel: Email—include your registered email address for fast account verification.

3. Our Service Promise to You

• Friendly Expertise: Every team member knows our $1–$5 finds (and beyond!) inside out, ready to help with product questions or order issues.
• Transparency: We’ll update you at every step (e.g., “Your return is being inspected” or “Your order has shipped”).
• No Hidden Hoops: We keep support simple—no complicated forms, just straight answers to your questions.

4. Quick Contact Summary

• Email: service@fivebelowdeals.com (all inquiries, fastest response)
• Returns Address: 32034 Mattson Street, Cookeville Tennessee 38501, United States (with RA number)
• Website: fivebelowdeals.com (Help Center, Order Tracker, Product Guides)