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We process all orders promptly to get your trendy, affordable finds to you as soon as possible. After your payment is confirmed, we will prepare, inspect, and pack your order within 1-3 business days. Once shipped, you will receive a shipment confirmation email with a tracking number and carrier link, allowing you to monitor the delivery progress in real time. All orders qualify for free standard shipping, and the estimated delivery time after shipment is 6-12 days. Please note that shipping timelines are for reference only and may be slightly affected by peak shopping seasons or unforeseen logistics factors.
Due to our fast order processing speed, order modifications (including changes to product size, color, quantity, or shipping address) can only be requested within 24 hours of placing the order. To modify your order, please send an email to our customer service team at service@fivebelowdeals.com immediately. In the email, please include your 8-digit order number, the specific modification content, and your registered email address or phone number for identity verification. Our team will respond to you within 1-2 business days to confirm whether the modification is successful. Please note that if your order has already entered the processing stage (usually 1 business day after payment confirmation), we will not be able to modify it, and you can refer to our return policy (60-day return period) for subsequent handling if needed.
If you need to cancel your order, please do so as soon as possible. Orders can be canceled free of charge only if they have not entered the processing stage. To cancel, please send an email to service@fivebelowdeals.com with the subject line "Order Cancellation Request". The email must include your 8-digit order number, registered email address, and the reason for cancellation. Our team will verify the order status and reply to you within 1-2 business days to confirm the cancellation result. If the cancellation is successful, the refund will be processed within 5-10 days and credited back to your original payment method (all refunds are in USD). If your order has already been shipped, it cannot be canceled, and you can follow the return process after receiving the package. For more order-related questions, please contact us via email: service@fivebelowdeals.com or visit our official website fivebelowdeals.com to check the Help Center. Our physical address is Five Below, 32034 Mattson Street, Cookeville Tennessee 38501, United States.
We know you’re eager to get your hands on our trendy, affordable finds—from $1 steals to exclusive picks above $5—and our shipping policy is built to deliver joy fast, safely, and without hidden costs. Just like our products, our shipping practices are straightforward and customer-focused, keeping you informed every step of the way. Below’s everything you need to know about receiving your Five Below treasures. 1. Core Shipping Details No fine print—just the key info to plan for your order: Processing Time: Every order is prepared, inspected, and packed within 1–3 business days. We check each item (toys, decor, apparel, etc.) to ensure it’s in perfect condition before it ships, so you get the quality you expect. Delivery Time: Once shipped, your package will arrive in 6–12 days. We partner with trusted carriers to ensure timely, reliable delivery—whether you’re ordering a single $1 sticker or a haul of seasonal finds. Free Shipping Guarantee: Every order qualifies for free standard shipping—no minimum purchase required! Whether you’re grabbing a last-minute gift or stocking up on essentials, we cover the cost. No promo code needed; free shipping is automatically applied at checkout. Currency: All transactions are processed in United States Dollars (USD) for clarity and consistency. 2. Secure, Careful Packaging Your Five Below finds deserve protection during transit—we package them to ensure they arrive in great shape: Protective materials: Sturdy boxes with padded inserts shield fragile items (like decor or electronics) from bumps and damage. Appropriate sizing: Packages are tailored to fit your order, avoiding excess space that causes items to shift during shipping. Tamper-evident sealing: Each package is sealed securely to confirm your order hasn’t been opened or altered before delivery. Essential inclusions: Your package includes an order summary and any necessary product info—no unnecessary extras, keeping packaging efficient. 3. Shipping Address Guidelines (Avoid Delays) Provide a complete, accurate physical address. We do not ship to PO boxes, APO/FPO, or remote locations with limited carrier access. Need to update your address? Email us at service@fivebelowdeals.com within 24 hours of ordering—we cannot modify addresses once order processing begins (typically 1 business day after purchase). If a package is returned to us due to an incorrect or incomplete address, we’ll notify you within 3 business days. You may request free re-shipping to a corrected address or a full refund (processed within 5–10 days after we receive the returned package). 4. Track Your Order Easily Stay in control of your shipment from processing to delivery: Shipment Confirmation Email: Once your order ships, you’ll get an email with a unique tracking number and carrier link (e.g., USPS, FedEx) to monitor delivery in real time. Online Order Tracker: Visit fivebelowdeals.com and enter your order number + registered email to check status anytime—perfect for following up on your eagerly awaited finds. Delivery Alerts: Carriers will send notifications when your package is out for delivery, so you can plan to receive it promptly (avoiding unattended packages and ensuring your items are secured right away). 5. Handling Shipping Issues We’re here to resolve problems fast—here’s how to address common scenarios: Tracking not updating: If your tracking shows no movement for 5+ business days, email us with your order number and tracking number. We’ll file a carrier inquiry and update you with the latest details. Package marked “delivered” but missing: First check neighbors, building managers, or secure drop spots (carriers often leave packages in safe locations). If you can’t locate it, contact us within 48 hours to help file a lost package claim. Damaged or incorrect items: Inspect your order immediately upon delivery! If items are broken, missing parts, or the wrong product, email us within 48 hours with your order number and photos of the issue. We’ll send a free replacement or issue a refund—no need to return the damaged item unless we request it. 6. Returns Shipping Info If you need to return an item (per our 60-day refund policy): First, request a Return Authorization (RA) number by emailing service@fivebelowdeals.com. Ship your return to our dedicated address: Five Below Returns Department 32034 Mattson Street Cookeville Tennessee 38501 United States Clearly write your RA number on the outside of the package—unlabeled returns will be delayed. We cover return shipping costs if the issue is our mistake (e.g., defective item, wrong product shipped). For change-of-mind returns, you are responsible for shipping fees (no restocking fees apply). 7. Need More Help? If you have questions about shipping timelines, tracking, or address changes, reach out: Email: service@fivebelowdeals.com (include “Shipping Inquiry” in the subject line for faster assistance; response time: 1–2 business days). Website: fivebelowdeals.com (visit our Help Center for additional shipping FAQs and product resources). Physical Address: Five Below, 32034 Mattson Street, Cookeville Tennessee 38501, United States (for formal shipping-related correspondence). We’re proud to make your shopping journey seamless—from the moment you order to the day your Five Below finds arrive, ready to add fun and value to your day!
At Five Below, we want you to love every trendy, affordable find—whether it’s a $1 toy, a $5 home decor piece, or an exclusive pick above $5. Our refund policy is designed to be fair, straightforward, and hassle-free, matching the joy of shopping with us. Below’s everything you need to know about returns, refunds, and exchanges. 1. Refund Eligibility To qualify for a full refund, your Five Below items must meet these clear criteria: Timeframe: Initiate the return within 60 days of delivery (tracked via your order’s delivery confirmation email). Item Condition: Products must be unused, undamaged, and in their original state: No signs of use, wear, or alteration (e.g., unwashed apparel, unopened toys, intact product tags). All original packaging, accessories (e.g., straps, batteries, care guides), and labels are complete and unaltered. No physical damage (scratches, stains, tears) from handling, misuse, or improper storage. Proof of Purchase: A valid order number (found in confirmation emails) or receipt is required for all refund requests. Customized Items: Only eligible for a refund if the customization contains an error from Five Below (e.g., incorrect print, wrong size engraving)—we cannot refund changes of mind for personalized products. 2. How to Start a Return (3 Simple Steps) We’ve streamlined the process to get you a quick resolution: Request a Return Authorization (RA) Number: Email our team at service@fivebelowdeals.com with your order number, product name (e.g., “Trendy Tie-Dye Tank Top, Size L”), and reason for return. For defective items, attach 1-2 clear photos of the issue (e.g., broken zipper, faulty electronics) to speed up review. Get Approved: We’ll respond within 1-2 business days with your RA number and return instructions. If the issue is our mistake (e.g., wrong item shipped, manufacturing defect), we’ll provide a pre-paid shipping label—no cost to you. For change-of-mind returns, you cover return shipping (we never charge restocking fees). Ship It Back: Package the item securely (use original packaging if possible) to avoid damage in transit. Write your RA number clearly on the outside of the box, and send it to: Five Below Returns Department 32034 Mattson Street Cookeville Tennessee 38501 United States We recommend using a trackable shipping service—we aren’t liable for lost or damaged return shipments. 3. Refund Processing Inspection: We review and inspect returned items within 3-5 business days of receipt to confirm eligibility and condition. Refund Timeline: Approved refunds are issued within 5-10 days (faster for digital payment methods like PayPal or credit cards). Refund Details: Refunds are credited back to your original payment method (no mandatory store credit unless you request it). All refunds are processed in United States Dollars (USD), matching your original purchase currency. Partial Refunds: Offered only for multi-item orders where a single product is defective or incorrect—we’ll refund the individual item’s price. 4. Non-Refundable Items Certain items cannot be refunded to maintain quality and safety standards for all customers: Items returned without a valid RA number (we cannot track unlabeled packages). Used, worn, or altered products (e.g., washed clothing, opened beauty items, played-with toys). Items with missing accessories, damaged packaging, or altered serial numbers. Customized products with customer-approved designs (e.g., personalized phone cases, engraved keychains). Gift cards or store credit (non-refundable and non-transferable). Products purchased from third-party retailers (return these directly to the seller). 5. Refund Denial Appeals If your refund is denied and you disagree with the decision, you can appeal within 7 business days of the denial email: Email service@fivebelowdeals.com with your RA number, a detailed explanation of your appeal, and any additional evidence (e.g., photos of unused packaging, proof of manufacturing defects). Our team reviews appeals within 3 business days and provides a final decision—we prioritize transparency in our reasoning. 6. Our Refund Promise Shopping with Five Below should be stress-free—here’s our commitment to you: We’re upfront about eligibility (no hidden rules for our $1–$5 finds or exclusive picks). We communicate every step (you’ll receive emails when we receive your return, complete inspection, and issue your refund). We uphold quality: All eligible returned items are inspected to ensure they’re fully functional and ready for other shoppers to enjoy.