Columbia Men's Ascender II Hooded Softshell Jacket

We know you’re eager to get your hands on our trendy, affordable finds—from $1 steals to exclusive picks above $5—and our shipping policy is built to deliver joy fast, safely, and without hidden costs. Just like our products, our shipping practices are straightforward and customer-focused, keeping you informed every step of the way. Below’s everything you need to know about receiving your Five Below treasures. 1. Core Shipping Details No fine print—just the key info to plan for your order: Processing Time: Every order is prepared, inspected, and packed within 1–3 business days. We check each item (toys, decor, apparel, etc.) to ensure it’s in perfect condition before it ships, so you get the quality you expect. Delivery Time: Once shipped, your package will arrive in 6–12 days. We partner with trusted carriers to ensure timely, reliable delivery—whether you’re ordering a single $1 sticker or a haul of seasonal finds. Free Shipping Guarantee: Every order qualifies for free standard shipping—no minimum purchase required! Whether you’re grabbing a last-minute gift or stocking up on essentials, we cover the cost. No promo code needed; free shipping is automatically applied at checkout. Currency: All transactions are processed in United States Dollars (USD) for clarity and consistency. 2. Secure, Careful Packaging Your Five Below finds deserve protection during transit—we package them to ensure they arrive in great shape: Protective materials: Sturdy boxes with padded inserts shield fragile items (like decor or electronics) from bumps and damage. Appropriate sizing: Packages are tailored to fit your order, avoiding excess space that causes items to shift during shipping. Tamper-evident sealing: Each package is sealed securely to confirm your order hasn’t been opened or altered before delivery. Essential inclusions: Your package includes an order summary and any necessary product info—no unnecessary extras, keeping packaging efficient. 3. Shipping Address Guidelines (Avoid Delays) Provide a complete, accurate physical address. We do not ship to PO boxes, APO/FPO, or remote locations with limited carrier access. Need to update your address? Email us at service@fivebelowdeals.com within 24 hours of ordering—we cannot modify addresses once order processing begins (typically 1 business day after purchase). If a package is returned to us due to an incorrect or incomplete address, we’ll notify you within 3 business days. You may request free re-shipping to a corrected address or a full refund (processed within 5–10 days after we receive the returned package). 4. Track Your Order Easily Stay in control of your shipment from processing to delivery: Shipment Confirmation Email: Once your order ships, you’ll get an email with a unique tracking number and carrier link (e.g., USPS, FedEx) to monitor delivery in real time. Online Order Tracker: Visit fivebelowdeals.com and enter your order number + registered email to check status anytime—perfect for following up on your eagerly awaited finds. Delivery Alerts: Carriers will send notifications when your package is out for delivery, so you can plan to receive it promptly (avoiding unattended packages and ensuring your items are secured right away). 5. Handling Shipping Issues We’re here to resolve problems fast—here’s how to address common scenarios: Tracking not updating: If your tracking shows no movement for 5+ business days, email us with your order number and tracking number. We’ll file a carrier inquiry and update you with the latest details. Package marked “delivered” but missing: First check neighbors, building managers, or secure drop spots (carriers often leave packages in safe locations). If you can’t locate it, contact us within 48 hours to help file a lost package claim. Damaged or incorrect items: Inspect your order immediately upon delivery! If items are broken, missing parts, or the wrong product, email us within 48 hours with your order number and photos of the issue. We’ll send a free replacement or issue a refund—no need to return the damaged item unless we request it. 6. Returns Shipping Info If you need to return an item (per our 60-day refund policy): First, request a Return Authorization (RA) number by emailing service@fivebelowdeals.com. Ship your return to our dedicated address: Five Below Returns Department 32034 Mattson Street Cookeville Tennessee 38501 United States Clearly write your RA number on the outside of the package—unlabeled returns will be delayed. We cover return shipping costs if the issue is our mistake (e.g., defective item, wrong product shipped). For change-of-mind returns, you are responsible for shipping fees (no restocking fees apply). 7. Need More Help? If you have questions about shipping timelines, tracking, or address changes, reach out: Email: service@fivebelowdeals.com (include “Shipping Inquiry” in the subject line for faster assistance; response time: 1–2 business days). Website: fivebelowdeals.com (visit our Help Center for additional shipping FAQs and product resources). Physical Address: Five Below, 32034 Mattson Street, Cookeville Tennessee 38501, United States (for formal shipping-related correspondence). We’re proud to make your shopping journey seamless—from the moment you order to the day your Five Below finds arrive, ready to add fun and value to your day!